We take every care to ensure all of our products reach you in perfect condition. However, if you are not satisfied due to the product being damaged, faulty or not the item ordered then please contact us and inform us of your intent to return the product. Note: We must be notified of items being returned within 24 hours of receipt. The item must be received by us within 14 days.

It is your responsibility to ensure that the item is suitably packaged and returned. You are responsible for the item until it is received. Note: please see below the cost of returning products.

Once we have received and inspected the item we will contact you to confirm our findings and arrange a refund or order a replacement where applicable.

We aim to keep this procedure as straightforward as possible. We will attend to all returns as soon as is practically feasible and do our utmost to make the process as stress-free as we can for you.

Please send all returns to:-   

EroticaBuzz Limited 
PO BOX 228
Hitchin
Herts
SG4 0WW

Due to the obvious health and hygeine implications with adult goods for the goods to be returned if they are not broken the following terms have to be met.

1. The goods must be unused.

2. The goods must be in their original condition & packaging.

3. Goods that are not heat sealed in the box are non refundable and non exchangeable.

4. Items supplied in sealed packaging that have been opened are non refundable and non exchangeable.

5.  The goods must be received back within 14 days from the day customer received their order.

6.  Lingerie and items of clothing are non refundable and non exchangeable.

7. Videos and magazines are non refundable and non exchangeable.

If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods to the customer.  

On occasion their may be times when parcels need to be dispatched back to customers and further charges will apply. For a breakdown of reasons and prices for re-dispatch see below:-

Redelivery Charges.
Occasionally customers fail to pick up their order from the local depot once the initial delivery attempt has been made if they were out. After a week the parcel is shipped back to us. Unfortunately the redelivery charge to dispatch the goods back out is not subsidised.

UK Re-delivery Charges:-
Royal Mail - £3.50
Courier - £5.50

Customer Exchanges and Faulty items:-
If a customer returns an item because they don't want it and they want an exchange the redelivery charges apply.

If a customer returns an item for an exchange due to a fault their is no charge for sending a new item back to them.

If a customer sends an item back claiming it is faulty and it is in fact alright once checked redelivery charges apply to return the item to them.

Cancelled Orders:-
If an order is cancelled after dispatch the full delivery charge will not be refunded.